Repairs

Gift Wrap

Gift Wrap is available for all Sydney Evan purchases and is complimentary. Please check the gift wrap option during the check-out process for any items that require gift wrap. All Sydney Evan purchases come in our signature Sydney Evan pouch and gift box.

Order Status

We will email order status updates to the email address you provide at check-out. Updates will include order confirmation, shipment confirmation and tracking details, as well as notification of any delays or requests for additional information.

For additional status update questions please email .(JavaScript must be enabled to view this email address)

If you created a Sydney Evan Account you can also check order status by logging into your account.

At Sydney Evan quality and craftsmanship is of our utmost concern. However, jewelry by its very nature is delicate. If you should experience the need for repair on any Sydney Evan jewelry item please email .(JavaScript must be enabled to view this email address). Please reference your Name, Address, Order Number and Repair Issue. You will be provided a Repair Authorization Number which must be clearly labeled on the package.

Sydney Evan will repair at no charge any breakage caused by manufacturer defect within 120 days of receipt of purchase. Repairs needed after 120 days or deemed to be caused by misuse will incur a repair charge at the customer’s expense. Repairs will be assessed on an individual basis.

Our Repairs Processing Center only accepts repairs for items purchased on SydneyEvan.com. Repairs for items purchased at one of our Retailers must be returned through the original point of purchase and cannot be accepted through the SydneyEvan.com Returns Processing Center.

Please refer to our Jewelry Care Instructions for tips on how to keep your Sydney Evan jewels in tip-top condition.

International

At this time international orders cannot be processed through our website, but may be able to be processed manually, with additional verification.

Please contact the .(JavaScript must be enabled to view this email address) with your request or to find a store closest to you.

Credit Cards

Sydney Evan accepts the following credit cards:

Visa
MasterCard
American Express

Your card will be charged at the time you place your order. You will be asked to provide your Credit Card Number, Expiration Date, Security Code and Billing Address. We are only able to ship to your Credit Card Billing Address at this time.

We do not currently accept credit cards with an international billing address.

Materials Used

Sydney Evan Materials:
All pieces from the Sydney Evan collection are 14k gold (with the exception of Shy by Sydney Evan). 18k gold is available by special order only. Our black-rhodium charms are made from 14k-gold coated in black rhodium. Rhodium is a member of the platinum family. Depending on the piece we pavé our jewelry in a variety of stones, most commonly diamonds, a wide-range of colored sapphires and sometimes garnets and amethyst. Our beads are made from a variety of precious and semi-precious stones. Please ask The Concierge at .(JavaScript must be enabled to view this email address) for more details on our materials used.

Shy by Sydney Evan Materials:
All Shy by Sydney Evan pieces are sterling silver and are plated in either 14k gold or white rhodium. Rhodium is a member of the platinum family. In addition each Shy by Sydney Evan piece features a tiny bezel-set diamond.

Order Cancellations

Regular orders may be canceled anytime prior to shipping. If you wish to cancel an order after shipping please refer to our Returns & Exchanges section for return instructions.

We regret that we are unable to refund shipping charges for items canceled once they have been shipped. For cancelled orders placed using our free shipping option, customer will be responsible for any shipping charges we incur to ship your package, if package has been shipped prior to notification of cancellation. Customer is responsible for any and all shipping charges on any bounced or undeliverable packages.

Special Orders and Custom Orders cannot be canceled once they have been placed into production.

Sales Tax

Sydney Evan charges Sales Tax for any orders shipped to an address in California. All orders shipped within Los Angeles County will be charged 9% sales tax. Orders shipped to all other counties within California will be charged the statewide sales tax rate of 7.5%.

Jewelry Care

Beaded Bracelets:
Each Sydney Evan beaded bracelet is made from the highest quality materials. These materials
are often cut from natural sources and the use of hairsprays, lotions, colognes or perfumes can
alter the natural state of the materials used. For this reason our bracelets are highly sensitive to
waterand wearing them while sleeping, showering, exercising, or in a pool or sauna
should be avoided.These elements can weaken the elastic cord that holds the bracelet
together and can contribute to breakage in the future if not cared for properly.

To ensure the longevity of your Sydney Evan beaded bracelet, ROLL the bracelet on or off your
arm, rather than pull, stretch or tug on the beads. Repetitive tugging and pulling can cause
the elastic to weaken and break over time and should be avoided. To maintain the beauty
of your beaded bracelets, we recommend cleaning the beads by using mineral oil that has
been wiped off with a soft, white cloth.

Chains:
Just like other fine chains, both our link and Bolita chains can be delicate and should be treated
with the utmost care. Do not pull or tug on them. Chains should be treated
delicately in order to prevent damage.

14k Gold:
Please use caution when applying hairsprays, lotions, colognes and perfumes when wearing
Sydney Evan jewels. Their application may cause the metal to tarnish. When cleaning fine
jewelry it is always best to leave it to a professional as many home cleaning methods
may cause damage.

Returns & Exchanges

Sydney Evan Return Policy:

Unworn, unaltered jewelry with tags attached and in its original packaging may be returned for a refund, to Sydney Evan within 7 days of receipt (please see extended holiday return dates for holiday orders). Please email .(JavaScript must be enabled to view this email address) for return requests. Please provide your Name, Address, Order Number and Reason for Return. Returns will only be accepted with a Return Authorization Number clearly labeled on the package. Approved returns will be credited for the purchase price of your item. We do not refund shipping charges, unless we have sent an item in error. We cannot accept returns for merchandise purchased anywhere other than SydneyEvan.com. Return shipping and insurance is the responsibility of the customer. For returns on items that were shipped using our free shipping option, you will be credited the purchase price of the item less any shipping & insurance charges we incurred to ship your order.
Customer is responsible for any and all shipping charges on any bounced or undeliverable packages.

Special Orders or Custom Items cannot be returned.

Shipping

Sydney Evan offers free shipping via UPS Ground (within the Continental United States) for any purchases over $200. Please note that we cannot offer free shipping to Alaska and Hawaii. This applies to merchandise purchased on SydneyEvan.com only.

Rates for our other shipping options (via UPS) are as follows:

Continental US:
2nd Day- $33 (arrives in 3-5 business days)

Overnight Next Day Air*$50 (arrives in 1-4 business days)

Alaska & Hawaii
2nd Day- $65 (arrives in 3-5 business days)

Orders under $200

Ground- $10 (arrives in 2-8 business days)

2nd Day- $33 (arrives in 2-5 business days)

Overnight Next Day Air*$50 (arrives in 1-4 business days)

Sydney Evan Order Policy:
Orders placed on SydneyEvan.com will ship within 2 business days from the day they are placed. Orders for Beaded Bracelets will ship within 3 days from the date they are placed. Please be aware of this processing time when selecting your shipping option. Sydney Evan is not responsible for shipping delays once a package has left our care. For rush orders please contact .(JavaScript must be enabled to view this email address)

All shipments are fully-insured and require signature confirmation. Your order will be shipped once your transaction is approved. At this time we are only able to ship to the customer’s credit card billing address. If you would like to ship to an address other than your credit card billing address, we may be able to process your order with additional verification. Please contact .(JavaScript must be enabled to view this email address) with any special shipping requests.

Some orders may require additional verification. For your protection, our associates may contact you by email or by phone to verify your order. If we are unable to contact you for verification, shipping delays may occur. Our shipper may also request a designated signature from the customer upon delivery. If you would like to request this service please contact .(JavaScript must be enabled to view this email address) .

Packages are delivered Monday-Friday. Sydney Evan cannot assume responsibility for UPS shipping delays.

Pricing

All pricing shown on Sydneyevan.com is our current Suggested Retail for the featured combination.

Prices are subject to change. Sydney Evan reserves the right to correct pricing errors.

Special Orders

Special Orders placed on SydneyEvan.com are non-returnable and non-exchangeable. Any item purchased using our Special Order option will be considered a final sale. Special orders cannot be canceled once they have been put into production.

Please contact .(JavaScript must be enabled to view this email address) with any questions.

Pre-Orders

Any order designated as Pre-Order on sydneyevan.com is charged in full at the time you place your order. Ship dates listed are approximate and are dependent upon delivery from our manufacturer. We strive to ship all Pre-Orders by the ship date listed at checkout. In the event of a delay, you will be notified. Pre-Orders may be cancelled at any time prior to shipment by emailing .(JavaScript must be enabled to view this email address). Our regular Sydney Evan return policy applies to pre-order merchandise.

Sydney Evan Return Policy:

Unworn, unaltered jewelry with tags attached and in its original packaging may be returned for a refund, to Sydney Evan within 7 days of receipt (please see extended holiday return dates for holiday orders). Please email .(JavaScript must be enabled to view this email address) for return requests. Please provide your Name, Address, Order Number and Reason for Return. Returns will only be accepted with a Return Authorization Number clearly labeled on the package. Approved returns will be credited for the purchase price of your item. We do not refund shipping charges, unless we have sent an item in error. We cannot accept returns for merchandise purchased anywhere other than SydneyEvan.com. Return shipping and insurance is the responsibility of the customer. For returns on items that were shipped using our free shipping option, you will be credited the purchase price of the item less any shipping & insurance charges we incurred to ship your order.
Customer is responsible for any and all shipping charges on any bounced or undeliverable packages.
Special Orders or Custom Items cannot be returned.

Beaded Bracelets

All Sydney Evan beaded bracelets are strung on a stretch elastic cord along with our 14k gold SE logo charm.

We receive many requests to customize beaded bracelets and we would love to help create a piece to suit your taste! If you see a certain charm that you would like on a specific bead please email .(JavaScript must be enabled to view this email address) for special requests.