Customer Care

Order Status

We will email order status updates to the email address you provide at check-out. Updates will include order confirmation, shipment confirmation and tracking details, as well as notification of any delays or requests for additional information.

If you have not received your order confirmation email or tracking email, please check your spam/junk mail folder.

For additional status update questions please email customercare@sydneyevan.com

If you created a Sydney Evan Account you can also check order status by logging into your account.

Order Cancellations

U.S. Orders

Regular orders may be canceled anytime prior to shipping.

We regret that we are unable to refund shipping charges for items canceled once they have been shipped. Customer is responsible for any and all shipping charges on any bounced or undeliverable packages.

Special Orders and Custom Orders cannot be canceled once they have been placed into production.

For US orders, if you wish to cancel once an order has shipped, please accept the order and refer to our Returns & Exchanges section under Customer Care for instructions on how to return your order.

 

International Orders

Orders shipping to an address outside the United States, once shipped cannot be returned or cancelled.

Sydney Evan Return Policy:

Items purchased on SydneyEvan.com may be returned to Sydney Evan for return or exchange within 7 days from the date you receive your order.  Returns and exchanges are only accepted on unworn, unaltered items with tags attached and returned in original packaging (Sydney Evan box and/or pouch).

Please email customercare@sydneyevan.com for return requests. Please provide your Name, Address, Order Number and Reason for Return. Returns will only be accepted with a Return Authorization Number clearly labeled on the package. Approved returns will be credited for the purchase price of your item. We do not refund shipping charges, unless we have sent an item in error. We cannot accept returns for merchandise purchased anywhere other than SydneyEvan.com.

Return shipping and insurance is the responsibility of the customer. Customer is responsible for any and all shipping charges on any bounced or undeliverable packages.

Items marked Special Order may not be returned.

Beaded Bracelets created in our Custom Beaded Bracelet section are not considered special order and are returnable with 7 days according to the terms of the Sydney Evan Return Policy (above).

Sydney Evan does not accept returns on any merchandise that has been worn or had the tags removed.

Please allow 10 business days for your return to be processed once the item has been received at our returns processing center.

International orders shipped outside the US are non-returnable.

 

 


 

Repairs

At Sydney Evan quality and craftsmanship is of our utmost concern. However, jewelry by its very nature is delicate. If you should experience the need for repair on any Sydney Evan jewelry item please email customercare@sydneyevan.com. Please reference your Name, Address, Order Number and Repair Issue. You will be provided a Repair Authorization Number which must be clearly labeled on the package.

Sydney Evan will repair at no charge any breakage caused by manufacturer defect within 120 days of receipt of purchase. Repairs needed after 120 days or deemed to be caused by misuse will incur a repair charge at the customer’s expense. Repairs will be assessed on an individual basis. Sydney Evan does not accept returns on any merchandise that has been worn.

Our Repairs Processing Center only accepts repairs for items purchased on SydneyEvan.com. Repairs for items purchased at one of our Retailers must be returned through the original point of purchase and cannot be accepted through the SydneyEvan.com Returns Processing Center.

Please refer to our Jewelry Care Instructions for tips on how to keep your Sydney Evan jewels in tip-top condition.

Shipping:

Shipping Rates:

Sydney Evan offers free shipping via UPS Ground (within the 48 contiguous United States) for any purchases over $200.

Please note that we cannot offer free shipping to Alaska and Hawaii or on orders shipped outside of the United States. Free Shipping promotion applies to merchandise purchased on SydneyEvan.com only.

Rates for our other shipping options are as follows:

Orders over $200 (continental U.S):

UPS Ground- Free

UPS 2nd Day- $33

UPS Next Day Air Saver: $50

Alaska & Hawaii

2nd Day- $65

Orders under $200 (continental U.S.):

UPS Ground: $10

UPS 2nd Day Air: $33

UPS Next Day Air Saver: $50

Alaska & Hawaii

2nd Day- $65

Shipping Policy:

Orders placed on SydneyEvan.com will ship within 1 business day from the day they are placed. Orders placed before 12pm PST Monday-Friday will ship the same day. Orders placed after 12pm PST, Monday-Friday or during the weekend will ship the following business day. Please be aware of this processing time when selecting your shipping option.

Packages are delivered via UPS, Monday-Friday only. All shipments are fully-insured and require signature confirmation. We are not able to ship to PO Box Addresses. Please contact concierge@sydneyevan.com with any special shipping requests.

For items marked special order or back-order please review expected delivery date in your shopping bag.

Some orders may require additional verification, including address verification.  For your protection, our associates may contact you by email or by phone to verify your order. If we are unable to contact you for verification, shipping delays may occur. Sydney Evan is not responsible for shipping delays once a package has left our care.

Sydney Evan cannot assume responsibility for carrier shipping delays.

International orders (shipped outside the U.S.) ship once approved by our international shipping partner, Bongo International. Please see our International Shipping & Returns Policy for complete details.

International Shipping & Return Policy

INTERNATIONAL SHIPMENTS - ORDERS SHIPPED OUTSIDE OF THE UNITED STATES

Sydney Evan does not accept returns on any orders shipped to addresses outside of the United States. All purchases shipped outside of the United States are Final Sale. Once shipped, international orders cannot be cancelled. Special orders cannot be cancelled. Refused international shipments will be abandoned and will not be refunded.

HOW TO PLACE AN INTERNATIONAL ORDER

We have partnered with Bongo International to service our international customers.

Checkout by clicking the “Outside the U.S.?” button located in your shopping bag, or during checkout choose your international shipping location from the country drop down menu. You will be automatically transferred to Bongo’s Secure International Checkout where you will be provided with international shipping costs as well as duties and taxes for your shipment. There may be instances where duties cannot be pre-calculated for certain products. Buyer is still responsible for all duties and fees associated with the shipment. Free shipping is not offered for orders shipped outside the continental U.S.

Shipments to France & India may require the use of an outside clearance broker to facilitate clearance of your order. This may increase your landing cost. Please contact Bongo International with any questions regarding this process prior to placing your order.

Upon completion of your order, Bongo will charge your credit card for the entire purchase. We will ship the goods to Bongo's Global Distribution Facility where Bongo will process the order and transport the goods to your international address.

Sydney Evan may contact you for questions relating to your order.

 

Sales Tax

Sydney Evan charges Sales Tax for any orders shipped to an address in California.  All orders shipped within Los Angeles County will be charged 9% sales tax. Orders shipped to all other counties within California will be charged the statewide sales tax rate of 7.5%.

Credit Cards

Sydney Evan accepts the following credit cards:

  • Visa
  • MasterCard
  • American Express

Your card will be charged at the time you place your order. You will be asked to provide your Credit Card Number, Expiration Date, Security Code and Billing Address. We are only able to ship to your Credit Card Billing Address at this time.

We do not currently accept credit cards with an international billing address.

Gift Wrap

Gift Wrap is available for all Sydney Evan purchases shipping to a US shipping address. To add gift wrap your order, please visit the Shopping Bag and check the gift wrap box next to the items that need gift wrap. All Sydney Evan purchases come in our signature Sydney Evan pouch. At this time gift wrap is not available for International shipments.

Jewelry Care

Beaded Bracelets:
Each Sydney Evan beaded bracelet is made from the highest quality materials. These materials
are often cut from natural sources and the use of hairsprays, lotions, colognes or perfumes can
alter the natural state of the materials used. For this reason our bracelets are highly sensitive to
waterand wearing them while sleeping, showering, exercising, or in a pool or sauna
should be avoided.These elements can weaken the elastic cord that holds the bracelet
together and can contribute to breakage in the future if not cared for properly.

To ensure the longevity of your Sydney Evan beaded bracelet, ROLL the bracelet on or off your
arm, rather than pull, stretch or tug on the beads. Repetitive tugging and pulling can cause
the elastic to weaken and break over time and should be avoided. To maintain the beauty
of your beaded bracelets, we recommend cleaning the beads by using mineral oil that has
been wiped off with a soft, white cloth.

Chains:
Just like other fine chains, both our link and Bolita chains can be delicate and should be treated
with the utmost care. Do not pull or tug on them. Chains should be treated
delicately in order to prevent damage.

14k Gold:
Please use caution when applying hairsprays, lotions, colognes and perfumes when wearing
Sydney Evan jewels. Their application may cause the metal to tarnish. When cleaning fine
jewelry it is always best to leave it to a professional as many home cleaning methods
may cause damage.

 

Materials Used

Sydney Evan Materials:
All pieces from the Sydney Evan collection are 14k gold (with the exception of Shy by Sydney Evan). 18k gold is available by special order only. Our black-rhodium charms are made from 14k-gold coated in black rhodium. Rhodium is a member of the platinum family. Depending on the piece we pavé our jewelry in a variety of stones, most commonly diamonds, a wide-range of colored sapphires and sometimes garnets and amethyst. Our beads are made from a variety of precious and semi-precious stones. Please ask The Concierge at concierge@sydneyevan.com for more details on our materials used.

Shy by Sydney Evan Materials:
All Shy by Sydney Evan pieces are sterling silver and are plated in either 14k gold or white rhodium. Rhodium is a member of the platinum family. In addition each Shy by Sydney Evan piece features a tiny bezel-set diamond.

Pricing

All pricing shown on Sydneyevan.com is our current Suggested Retail for the featured combination.

Prices are subject to change. Sydney Evan reserves the right to correct pricing errors and/or to cancel an order due to pricing errors.

Special Orders

Special Orders placed on SydneyEvan.com are non-returnable and non-exchangeable. Any item indidcated on the site as a Special Order item will be considered a final sale. Special orders cannot be canceled once they have been put into production. Special orders ship within 6-8 weeks from the date your order is placed.

Please contact concierge@sydneyevan.com with any questions.

Beaded Bracelets from our Custom Beaded Bracelet section are not considered special order and are returnable according the terms of the Sydney Evan Return Policy. Please see Returns & Exchanges for complete details and instructions on our return policy.

Beaded Bracelets

All Sydney Evan beaded bracelets are strung on a stretch elastic cord along with our 14k gold SE logo charm.

We receive many requests to customize beaded bracelets and we would love to help create a piece to suit your taste! If you see a certain charm that you would like on a specific bead please email concierge@sydneyevan.com for special requests.